On 11 August 2022, the Deputy Prime Minister for Digitalisation Iurie Turcanu made an appeal to the public authorities and institutions, and courts, while also informing the Information and Security Service, the Superior Council of Magistracy, the Ministry of Justice and the National Anti-Corruption Centre, warning about the registration of several complaints from natural and legal persons, referring to the cases of non-recognition and non-acceptance of electronic documents by certain public entities.

In his appeal, the Deputy Prime Minister referred to the Law no. 91/2014 on electronic signature and electronic document, which stipulates: "The electronic document signed with a qualified advanced electronic signature, in terms of its effects, is equated with the analogous paper-based document, signed with handwritten signature", which clearly means that the legal value of the electronically signed document is equivalent to that of the document signed by hand and should be recognised and accepted in the administrative and judicial procedures of the Republic of Moldova.

The document mentions that the reluctance of some legal representatives of the public or private law institutions to accept electronic documents in dealing with citizens is a violation of the legislation and is an abusive and discriminatory behaviour, while the refusal of a public authority or institution to receive, register or examine requests, complaints, petitions, notifications on the grounds that they were submitted in electronic form, if it complies with the content and form requirements provided by the legislation on electronic documents, shall be sanctioned with a fine from 45 to 60 conventional units applied to the public servant.

Thus, this appeal requires compliance with the legislation on electronic document and electronic signature as part of the activities of public entities and the non-acceptance of discriminatory behaviour in relation to the electronic document by the representatives of these institutions, who are obliged to comply with the government measures regarding digitalization and to use electronic tools for remote interaction.

The official informs about the need to use the Government Electronic Signature Service (MSign) as an integrated mechanism for applying the signature and verifying the signatory's identity, the validity and authenticity of electronic signatures and points out that all necessary measures will be taken to remove the physical or mentality barriers that obstruct digitalization and modernization of public services.