REVOLUTIONIZING PUBLIC SERVICE ACCESS: MOLDOVA LAUNCHES DELIVERY OF IDENTITY CARDS THROUGH MDELIVERY

2023-12-08 10:51

Starting today, December 8, 2023, Moldovan citizens can have their identity cards delivered home. Alongside passports, criminal records, extracts, and other documents delivered to Moldovan citizens both domestically and abroad, identity cards are now also delivered through the MDelivery government delivery service.

 

Thus, when submitting the application for identity cards at the multifunctional centers of the Public Services Agency (PSA), citizens can request their delivery to an indicated address from the service desk operator. This spares the beneficiary an additional visit to the institution to pick up the document.

 

MDelivery service is available for identity cards requested within 5, 10, or 20 working days and comes at an additional cost. Therefore, the delivery of an identity card in the Republic of Moldova costs from 25 to 60 MDL, and abroad – from 100 to 1100 MDL. The fees depend on distance, delivery time, and the postal/courier service providers, which set their own delivery fees. Citizens can choose one of the 7 postal service providers integrated with MDelivery: the state-owned enterprise "Moldova Post," Nova Poshta, Muvi Express, FAN Courier, DHL, FedEx, Mentor Express.

 

After the ASP employee fills in the document delivery form, the applicant will receive a confirmation notification with the MDelivery order number via email. Subsequently, the order can be tracked using the order number on the official portal of the MDelivery service: mdelivery.gov.md.

 

It is worth noting that currently citizens can request at the service desks of PSA’s multifunctional centers door-to-door delivery not only for identity cards but also for passports and extracts from state registers.

 

MDelivery is an innovative digital platform developed by the Electronic Governance Agency under the Modernization of Government Services Project (MGSP), implemented by the Government of the Republic of Moldova with the support of the World Bank Group.

Agenda

April 2024

M T W T F S S
1
 
2
 
3
 
4
 
5
 
6
 
7
 
8
 
9
 
10
 
11
 
12
 
13
 
14
 
15
 
16
 
17
 
18
 
19
 
20
 
21
 
22
 
23
 
24
 
25
 
26
 
27
 
28
 
29
 
30