Modernization of Government Services

Modernization of Government Services

The project Modernization of Government Services in the Republic of Moldova (MGSP) was launched on June 25, 2018, with a 5-year implementation period and includes 3 key implementation components:

1st Component:

  • Modernization of the public services (streamlining, re-engineering of selected services, expansion and diversification of service access points);

2nd Component:

  • Development of the digital platforms and services (consolidation and expansion of existing e-government infrastructure, digitization of procedures and / or services, mechanisms for ensuring cyber security and personal data protection);

3rd Component:

  • Implementation of the new model (customer / citizen centered) for the provision of public services at the level of creating, consolidating, and adjusting the institutional capacity.
  • The development objective of the project financed by the loan granted by the World Bank Group and the contribution of the Government of Moldova is to improve the accessibility, efficiency, and quality of the provision of public administration services, through customer/ citizen-centered modernization.

Project objective:

Increasing the accessibility, efficiency, and quality of the provision of selected government services.

Beneficiary:

State Chancellery of the Republic of Moldova

Responsible entity for the implementation:

Electronic Government Agency 

Involved actors:

Government service providers

Development partner:

World Bank

Budget:

$ 22.4 million

Implementation period:

2018-2023

 

Documents: 

Agenda

January 2023

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