REQUEST FOR EXPRESSIONS OF INTEREST

CONSULTING SERVICES

FIRMS SELECTION

Consulting Firm to perform re-engineering of selected public services

REPUBLIC OF MOLDOVA

Modernization of Government Services Project 

Project ID No. P148537

Credit No.: 6126-MD

Assignment Title: Consulting Firm to perform re-engineering of selected public services

Reference No.: MD-EGA-71314-CS-QCBS

The Republic of Moldova has received financing from the World Bank toward the cost of the Modernization of Government Services Project and intends to apply part of the proceeds for consulting services.

The objective of this assignment is the reengineering of a number of selected public services from a total of at least 18 services from the stage of as-is mapping, to-be mapping, all the way to piloting of the new model of service delivery and evaluating efficiency gains. 

The e-Governance Agency now invites eligible consulting firms (“Consultants”) to indicate their interest in providing the Services. Interested Firms shall provide information demonstrating that they have the required qualifications and relevant experience to perform the Services (required qualifications and experience of the firm, but not individual experts’ bio data). The Consultant shall have extensive international experience in the field of public administration / public services reform and shall clearly explain its previous experiences and capacity to undertake this assignment.

The shortlisting criteria are: 

•At least five (5) years of experience in service delivery management in the public or private sector;

•Demonstrated experience in at least two (2) assignments related to reengineering of public services of similar or higher complexity in the last five (5) years in the form of written evidence;

•Financial expertise and capability to conduct economic and financial analyses on public services delivery;

•Experience in implementing public services reforms in minimum two countries; 

•Demonstrated relevant international experience in front-office service delivery reform and separation of front-office and back-office functions in the form of written evidence would be an asset;

•Existence of a formalized framework for reengineering of public and/or private services would be an asset.

The Expression of Interest shall state clearly the name of the Consultant (either individual Firm, Joint Venture or subconsultancy). The Consultant shall provide relevant references (assignment name, Client, time frame, the role of the firm (main Consultant/Partner in JV/sub-consultant), contract amount, etc.) to confirm its experience and qualifications. 

The attention of interested Consultants is drawn to paragraph 1.9 of the World Bank’s Guidelines: Selection and Employment of Consultants under IBRD Loans and IDA Credits and Grants by World Bank Borrowers, dated January 2011, revised July 2014 (“Consultant Guidelines”), setting forth the World Bank’s policy on conflict of interest.    

Consultants may associate with other firms in the form of a joint venture or a subconsultancy to enhance their qualifications.

A Consultant will be selected in accordance with the QCBS method (Quality and Cost based Selection) set out in the Consultant Guidelines.

Further information can be obtained at the address below during office hours, i.e. 0900 to 1700 hours. 

Expressions of interest must be delivered in a written form to the address below (in person, or by mail, or by e-mail) by January 21, 2019.

E-Governance Agency of the Republic of Moldova 

Attn: Elena Adam, Procurement Specialist

42B A. Puskin Street, MD 2012, Chisinau, Moldova

Tel: +373 22 82 00 21; 

Mob: +373 79886638; 

E-mail: procurements@egov.md 

The Terms of Reference can be found below.