REQUEST FOR EXPRESSIONS OF INTEREST

(CONSULTING SERVICES – LOCAL IDIVIDUAL CONSULTANT)

REPUBLIC OF MOLDOVA

Support to Preparation of Modernization of Government Services in the Republic of Moldova Project

ECAPDEV Grant No. TF0A2299

Assignment Title: Individual Consultant for Development of Quality Assurance Framework

Reference No.: IC-08/2.2

From 2006 to 2013, Moldova modernized its civil service legislation and administrative processes under the Central Public Administration Reform (CPAR), supported by the Bank's administered CPAR MDTF. However, additional efforts are needed to transform Moldova public administration and bring it closer to the EU standards as planned under the action plan for implementation of the Association Agreement with the EU, signed in 2014.

Governance is identified as a cross-cutting issue and interventions are planned to improve the business enabling environment, enhance public administration reform and quality of public service delivery. The Government has requested the World Bank’s assistance for a PAR operation, planned for delivery in FY17.

In order to facilitate preparation activities for an effective project implementation, a grant has been made available to Government of Moldova to support, among other things, consultations and technical design for public services modernization reform, including preparation of bidding documents for e-services component of the project under preparation.

Taking into consideration the importance of the e-services and information systems quality in the context of Government e-Transformation (GeT) and Modernization of Government Services (MGSP) projects and as a measure to enhance quality and assurance on adequacy of requirements implemented in new and existing IT systems, the e-Government Centre (eGC) is seeking an independent Consultant to assist in establishing a Quality Assurance (QA) Framework to support e-service reengineering and development.

The primary objectives of this assignment are to ensure that:

1. Quality Assurance practices and standards are defined and followed across the entire software development lifecycle of e-services and other IT systems developed by eGC and properly tailored to meet project/product objectives.

2. Quality Assurance roles, activities, tasks, deliverables and metrics are defined so as to meet the business objectives of the IT systems.

3. Quality Assurance process is performed in a smooth and controlled manner as to ensure efficient transition to operations of e-services and other IT systems.

The outputs of the consultants will include the following:

1. Quality assurance framework, including all related strategies, guides, templates and checklists;

2. Quality assurance requirements, including relevant activities, functional and non-functional tests, artifacts etc. to be included in procurement documents for future information systems development;

3. Report with recommendations to improve quality of eGC operational processes with regards to existing information systems managed by eGC;

4. Report on the set deliverables to be provided by software solutions providers to ensure proper quality of the product.

The e-Government Centre now invites individual consultants to indicate their interest in providing the services. Interested consultants must provide information indicating that they are qualified to perform the services (description of similar assignments, experience in similar conditions,) and meet the following minimum qualification requirements:

• University degree in Computer sciences;
• Advanced knowledge of Software Quality Assurance techniques and standards;
• Minimum 3 years of experience managing software quality for large scale business applications, including planning, analysis and execution;
• Relevant certifications (such as ISTQB) would be considered a strong asset;
• Exceptional communication and organizational skills;
• Experience in working with governmental organizations would be considered an asset;

Time Frame: This is a short term assignment, expected to commence in February 2017. The contract will be signed for a period of 3 months.

Interested qualified candidates should submit their expressions of interest/CVs with the mark “QA Framework Consultant” by January 20, 2017 to the address below:

E-Government Center of the Republic of Moldova
Attn: Oxana Casu, Project Manager and Business Operations
MD-2033, Chisinau, Republic of Moldova,
Piata Marii Adunari Nationale, 1, office 661,
Phone/Fax: (+373 22) 250-544 
e-mail: oxana.casu@egov.md; elena.adam@egov.md