Over 120 officials from 57 institutions providing public services were trained in six workshops, organized by the e-Governance Agency, from 16 to 23 October 2024, in order to improve the management process of the Public Services Portal (servicii.gov.md), which is the single point of access to information on all public services provided by the authorities of the Republic of Moldova.

An important objective of the workshops organized by EGA is to increase the quality of information related to public services available on the portal https://servicii.gov.md/ro, by strengthening the capacity of officials to identify and describe life and business events in association with related public services, as well as to strengthen the knowledge and skills of service providers to offer proactive public services associated with a single “Life or Business Event”, so that the information is concentrated in one place, is presented in a simple, accessible and understandable way for all categories of beneficiaries.

A life event integrated on the portal services.gov.md represents a significant situation in a person’s life, which may generate the need for specific public services, and by centralizing the necessary information on this portal is aimed to ensure accessibility and efficiency of online services, in line with the needs of citizens and the business environment.

Catalina Plinschi, State Secretary of the Ministry of Economic Development and Digitalization, welcomed the organization of the training organized by EGA and said, “The Public Services Portal must become a single point of access that a citizen or entrepreneur needs, when he has a life event such as marriage, birth, inheritance, etc., without having to go to institutions for additional information, without having to collect documents for the file, without having to go to various public institutions. We are moving towards full digitalization of public services, so that human interaction in the process of public service delivery is excluded”.

In his turn, Andrei Prisacar, director of EGA, said, “Any public service needs to align itself with a life event, which can range from getting an identity document, to running a business, immigration and more. The Public Services Portal aims to centralize all this information in one place and it is essential that it is easily accessible and efficient for citizens”.

During the training workshops, participants developed their content creation skills for describing life and business events such as: birth, education, security, social services, loss of a job or loss of work capacity, food safety, building, buying or renting a property, starting a business, inheriting or closing a business and others. Practical exercises were also organized to develop participants’ skills in identifying and describing life and business events so that relevant public services and providing institutions could be linked to them, with the aim of providing beneficiaries with information about a life or business event in one place, excluding the need to navigate different portals in order to accumulate information and steps to follow to achieve the desired result.  Thus the interaction of citizens and businesses with state institutions will become more accessible, simplified and user-friendly.

The trainings were organized within the framework of the project “Modernization of Government Services” (MGSP), with the support of the World Bank Group, and the trainer was Mrs. Dace Gruberte, a public administration expert from the Republic of Latvia.

The training sessions were attended by representatives of the institutions: Public Services Agency, National Social Insurance House, Ministry of Health, National Health Insurance Company, National Agency for Public Health, Ministry of Justice, Legal Information Resources Agency, National Archives Agency, Ministry of Defense, National Public Security Inspectorate, Information Technologies Service of the Ministry of Interior, Technical-criminalistic and Forensic Expertise Center, General Inspectorate of the Border Police, Ministry of Labor and Social Protection, National Council for Determination of Disability and Work Capacity, National Agency for Employment, State Labor Inspectorate, State Social Inspectorate, National Accreditation Center of Moldova, State Chamber for Marking Supervision, Chamber of Commerce and Industry, Public Audit Supervisory Board. General Inspectorate for Migration, Ministry of Foreign Affairs, National Inspectorate for Public Security, Customs Service, Agency for Intervention and Payments in Agriculture, Environmental Agency, Agency for Geology and Mineral Resources, Moldsilva Agency, Agency for Geology and Mineral Resources, Ministry of Culture, Service for the Record and Circulation of Movable Cultural Goods.