The development of the e-LPA Portal aimed at modernizing the local public administration was the topic of the workshop held today, 19 July 2023, in the premises of the Electronic Governance Agency (EGA). The workshop gathered together the representatives of the piloting municipalities, including mayors, deputy mayors, secretaries of the local councils, cadastral engineers, representatives of the company working on the development of the e-LPA portal, as well as EGA experts to exchange visions, expectations and challenges and validate the first steps in the development of the platform.

The participants were encouraged to voice the challenges and issues they face in their work at local level, when interacting with citizens and central government, identify the critical issues and suggest solutions regarding the contents and the key functionalities of the e-LPA platform, which will be an important digital resource for the efficient management of activities at local level.

In her opening speech, Olga Tumuruc, the Director of EGA, assured them that they will have all the necessary support from EGA team for the implementation of the e-LPA project, as well as for improving the digital literacy skills of municipal employees, and encouraged them to fully engage in the development of the platform that will contribute to the modernization of local services.

The local public administration (e-LPA) portal will integrate the existing digital government instruments, such as the electronic signature and electronic payments, facilitating delivery of online public services by LPA and the digital interaction with individuals and businesses, and will contribute to reducing data access and processing costs, so as to enable them to easily and quickly receive the necessary data and electronic services by using a single access point.

Additionally, the e-LPA platform will contribute to increased transparency of the local governments, standardization of business processes and related documents, streamlining service delivery at local level, by automatically using data from the state informational resources and government platform services. e-LPA will, therefore, serve as a Government to Government (G2G), Government to Business (G2B) and Government to Citizens (G2C) solution. 

The workshop sessions were moderated by an expert from Confucius Consulting (Colors in Projects), the company contracted by EGA to deliver training to the representatives of the Moldovan public institutions (EGA partners) on how to use the Agile methodology for a human-centered approach.

The workshop was held under the Modernization of Government Services Project (MGSP), implemented by the Electronic Governance Agency with the support of the World Bank Group.