Skip to main content
  • Government of Moldova
  • State Chancellery
  • ro
  • en
  • ru

Follow Us:

  • Facebook
  • Twitter
  • Youtube
  • Guvern Online
  • LinkedIn
Home
  • Modernization
  • Citizens
  • Business
  • Government
  • International
  • About
    • About EGA
    • Council of the institution
    • Team
    • CeT
    • History
  • Communication
    • News
    • Events
    • Media Kit
    • FAQ
  • Resources
    • Guides & Documents
    • Polls
    • Infographics
  • Legislation
  • Transparency
    • Acquisitions
    • Reports
    • Open Government
  • Vacancy
  • Contacts

Search form

Applications

You are here

Home / Communication / News / The Methodology for development, implementation and evaluation of the framework for institutional performance of service providers and CUPS presented at a workshop
  • News
  • Events
  • Media Kit
  • FAQ

The Methodology for development, implementation and evaluation of the framework for institutional performance of service providers and CUPS presented at a workshop

  • Facebook Like
  • Tweet Widget
  • Google Plus One
Attached files:0
  • Print HTML logo
Thursday, February 20, 2020
/
Hot News

Our partners from the P.I. Public Services Agency (ASP) and the National Social Insurance Office (CNAS) participated today in a workshop on the methodology for development, implementation and evaluation of the framework for institutional performance of service providers and Unified Centres for Public Service Delivery (CUPS).

The workshop is one of the outcomes of a comprehensive exercise for the development of the policy and methodology framework for evaluation of the institutional performance of public administrative service providers and CUPS, aimed at establishing a consistent and effective performance management framework aligned with the innovative citizen-centred model of provision of public administrative services.

The participants, managers and heads of subdivisions from CNAS and ASP, gained deeper knowledge in this field and learned about the innovative practices of performance management relating to institutions providing public administrative services, with a focus on:

  • identifying, formulating, and monitoring organisational indicators;
  • ensuring synergies with the institution’s strategic and operational plans;
  • financial and HR management processes, key principles of performance management;
  • defining basic concepts of performance management (result chain, performance framework);
  • presenting the transformative and innovative elements in performance management, to be introduced in the existing framework for service providers,
  • discussing possible barriers in the implementation of the Methodology for development of the institutional performance framework and possible solutions for overcoming such barriers

This exercise has been conducted under Component 3 of the Modernization of Government Services Project implemented with the support of the World Bank and Moldovan Government’s contribution from 25 June 2018 to 30 June 2023.

The Project has 3 key components: (1) Modernization of services; (2) Digital platforms and services; (3) Implementation of the new model of public service delivery at the level of creating and strengthening institutional capacity.

The project development objective is to improve the accessibility, efficiency and quality of the provision of public administrative services, through a client/citizen centred modernization.

  • Facebook Like
  • Tweet Widget
  • Google Plus One
Attached files:0
  • Print HTML logo

Latest News

Projects launched by EGA in 2020 that will bring benefits in 2021
Step by step towards an efficient and transparent governance
EGA achievements in 2020 – numbers and data
The World Bank’s mission evaluated the progress in the modernization of government services in the Republic of Moldova
The use of electronic public services is increasing every year
More News Articles
Government of Moldova,
E-Governance Agency
41 Puskin, 42 B,
Chisinau, MD-2012, Republic of Moldova
+373-22-820026
office @ egov.md

Parteneri

  • Column One
    • Banca Mondiala
    • Fundatia Soros-Moldova
    • PNUD Moldova
    • Usaid Moldova
  • Column Two
    • e-Governance Academy Estonia

Portaluri Guvernamentale

  • Column One
    • Servicii.gov.md
    • Date.gov.md
    • Particip.gov.md
    • Actelocale.md
  • Column Two
    • Rapoarte.md
    • Servicii.fisc.md
    • E-services.md
    • Lex.justice.md

2015 © Copyright. All rights reserved

  • Terms and Conditions
  • FAQ
  • Contact

Subscribe to newsletter

 

Subscribe